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GST Helpline

GST Customer Care Number

Last Updated 31st Oct 2020

  • GST was implemented from July, 2017 in India.
  • GST Self-Service portal (https://www.gst.gov.in/.) was launched on January 22nd, 2018 to provide various GST related services online.
  • GSTN helpdesk: 0124-4688999
  • CBEC Mitra: 1800-1200-232
  • Saksham Seva: 1800-266-2232 or 1800-121-4560
  • ICEGATE Help Desk: 1800-3010-1000

GST Helpline Number

The Indian Government passed the Goods and Services Tax or GST bill in 2016 and it was implemented from the midnight of 1st July, 2017. The objective behind the act was to impose consistent tax rates, remove financial barriers and thus aid the country in becoming an integrated economy. The guidelines under the act have been made clear; however, people may require assistance in some matters. For the smooth processing of the taxation under the act and to solve any query, problem or complaint related to GST, the government has set up a pan India GST helpdesk.

You can either call the GST customer care number or drop a mail on the official email IDs. For registering complaints, you can visit the Self-Service portal that has been set up for GST. Here you will find out all about the GST helpdesk and GST helpline numbers.

GST Helpline Phone Numbers

The easiest way to get in touch with the GST helpdesk is the GST customer care number.

Name of helpdesk Customer Care Numbers
GSTN helpdesk 0124-4688999
CBEC Mitra 1800-1200-232
Saksham Seva 1800-266-2232 or 1800-121-4560
ICEGATE Help Desk 1800-3010-1000

While you can dial all the numbers given in the table for any query or suggestion, Saksham Seva provides additional assistance in creating ICEGATE mail ID, creating SSO ID, resting passwords, software or network issues and so on.

GST Help via Email

Aside from the GST helpline numbers, you can get assistance via mail. Here is the list of mail IDs that can help you in any queries or problems related to GST.

Name of helpdesk Customer Care Numbers
GSTN helpdesk helpdesk@gst.gov.in
CBEC Mitra cbecmitra.helpdesk@icegate.gov.in
Saksham Seva saksham.seva@icegate.gov.in
ICEGATE Help Desk icegatehelpdesk@icegate.gov.in

How to Register Complaints on GST Self Service Portal?

The helpdesk of GST operated with the abovementioned helpline numbers and mail ID. However, to make things easier GST has set up the Self Service portal. The portal went live on January 25th, 2018; however, it was launched on January 22nd, 2018. The portal can be used for any kind of grievance redressal.

With the launch of new SELF-HELP system, the previous HELP DESK is withdrawn. Below are the step by step process of registering complaints on GST Self Service Portal.

  • Visit the official self-service portal for Goods and Services Tax, https://selfservice.gstsystem.in/.
  • On the side menu, click on ‘Report Issue’.
  • Report Issue
  • Now enter the keyword of the problem or issue you are facing in the ‘Type of Issue/Concern’ box.
  • Type of Issue/Concern
  • Select the relevant issue or query from the drop-down.
  • Select the relevant issue
  • After you select one of the options from drop-down following two options will be displayed:
    • Category and Sub-category, which will belong to the keyword you selected. You can re-select more relevant category from the drop-down displayed.
    • FAQs section will be highlighting a possible solution for your selected concern. You can refer to it for checking whether your concern can be solved based on the answer given there or not.
    • FAQs section
  • If your issue is not yet solved from the answer in FAQ, then you can raise a ticket and file your complaint by clicking on ‘NO, I WANT TO LODGE MY COMPLAINT’.
  • NO, I WANT TO LODGE MY COMPLAINT
  • In the next page, you have to provide all the necessary details like your Name, GSTIN/ARN/TIN, email, mobile number, error message, etc.
  • Details
  • After filling all the mandatory fields(*), you need to describe your complaint within 500 words.
  • You can also attach screenshots and other reference documents. However, be mindful that the attachment size limit is only 5MB.
  • Attach Screenshots
  • After you have filled all the necessary fields, enter code given and click on ‘Submit’ to file your complaint with GST Department.

Status Check

Once the complaint has been registered you can view the status of the application on the same portal.

  • Tap on ‘Check Status’.
  • Check Status
  • Enter your ‘Ticket Reference Number’.
  • Ticket Reference Number
  • Enter the code given in the picture.
  • Tap on ‘Search’ to generate status.

FAQs

How do you solve a GST query?

You can solve a GST query in the two following manners.

  • Dial the toll-free GST helpline numbers.
  • Send mail to the official mail IDs.

For filing any complaints, you can visit the Self Service Portal of GST.

What is GST Seva Kendra?

The GST SevaKendras are to assist individuals and organizations in availing GST registration and remain GST compliant post-registration. The sevakendras were launched in 2017 by the Central Government.

Who can open GST Seva Kendra?

Any Indian citizen can open GST Seva Kendra. It requires low investment and can be open even without any office space.

How can I get GST in Suvidha Centre?

You can get GST in Suvidha Kendra by visiting the official website of GST Suvidha Centers or by calling the toll-free number 1800-843-5500.

What is the salary of GST practitioner?

The average salary of a GST practitioner ranges between ₹ 4.90 Lakh to 6.4 lakhs. However, it depends entirely on your skill and the organization for which you are working.


Our News - Oct 2020
  • 2020-10-01 : GST collections for Sept may cross Rs 95,000 cr
    The goods and services tax (GST) collections for September are likely to cross Rs 95,000 crore for the first time this fiscal year. The finance ministry has estimated that there will be a gap of Rs 2.35 trillion between the compensation cess collections and compensation requirement of states in the current fiscal year.
  • 2020-09-02 : GST collection hits 88% of August 2019 collections
    GST mop up in August reached 88% of the collection in August 2019. At ₹86,500 crore, it was a tad lower than the ₹87,422 crore mopped up in July. Year-on-year, it was down 12%.
  • 2020-08-31 : SBI reported three ways for bridging States GST revenue shortfall
    State Bank of India proposed three options for states to raise resources to bridge the shortfall in GST revenue from the Centre. This can be done by the Reserve Bank monetising the state governments debts, enlargement of Ways and Means Advances (WMA), or taking recourse to the National Small Savings Fund.
  • 2020-08-28 : Centre proposed 2 borrowing options before States to meet GST compensation shortfall
    Centre proposed 2 borrowing options before States to meet GST compensation shortfall due to COVID 19. The options are RBI will open a special window for the shortfall or facilitate borrowing through the open market.
  • 2020-08-24 : Exemption limit for GST increased to Rs 40 lakh from Rs 20 lakh
    GST Council doubled the limit for exemption the payment of GST on Small business to Rs 40 lakh. Earlier the exemption limit was Rs. 20 lakhs. The hike in the exemption is in lines of the Government efforts to provide impetus to the small business for economic growth.
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