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GST Helpline

GST Customer Care Number

Last Updated 28th Jan 2021

  • GST was implemented from July, 2017 in India.
  • GST Self-Service portal (https://www.gst.gov.in/) was launched on January 22nd, 2018 to provide various GST related services online.
  • GSTN helpdesk: 0124-4688999
  • CBEC Mitra: 1800-1200-232
  • Saksham Seva: 1800-266-2232 or 1800-121-4560
  • ICEGATE Help Desk: 1800-3010-1000

GST Helpline Number

The Indian Government passed the Goods and Services Tax or GST bill in 2016 and it was implemented from the midnight of 1st July, 2017. The objective behind the act was to impose consistent tax rates, remove financial barriers and thus aid the country in becoming an integrated economy. The guidelines under the act have been made clear; however, people may require assistance in some matters. For the smooth processing of the taxation under the act and to solve any query, problem or complaint related to GST, the government has set up a pan India GST helpdesk.

You can either call the GST customer care number or drop a mail on the official email IDs. For registering complaints, you can visit the Self-Service portal that has been set up for GST. Here you will find out all about the GST helpdesk and GST helpline numbers.

GST Helpline Phone Numbers

The easiest way to get in touch with the GST helpdesk is the GST customer care number.

Name of helpdesk Customer Care Numbers
GSTN helpdesk 0124-4688999
CBEC Mitra 1800-1200-232
Saksham Seva 1800-266-2232 or 1800-121-4560
ICEGATE Help Desk 1800-3010-1000

While you can dial all the numbers given in the table for any query or suggestion, Saksham Seva provides additional assistance in creating ICEGATE mail ID, creating SSO ID, resting passwords, software or network issues and so on.

GST Help via Email

Aside from the GST helpline numbers, you can get assistance via mail. Here is the list of mail IDs that can help you in any queries or problems related to GST.

Name of helpdesk Customer Care Numbers
GSTN helpdesk helpdesk@gst.gov.in
CBEC Mitra cbecmitra.helpdesk@icegate.gov.in
Saksham Seva saksham.seva@icegate.gov.in
ICEGATE Help Desk icegatehelpdesk@icegate.gov.in

How to Register Complaints on GST Self Service Portal?

The helpdesk of GST operated with the abovementioned helpline numbers and mail ID. However, to make things easier GST has set up the Self Service portal. The portal went live on January 25th, 2018; however, it was launched on January 22nd, 2018. The portal can be used for any kind of grievance redressal.

With the launch of new SELF-HELP system, the previous HELP DESK is withdrawn. Below are the step by step process of registering complaints on GST Self Service Portal.

  • Visit the official self-service portal for Goods and Services Tax, https://selfservice.gstsystem.in/.
  • On the side menu, click on ‘Report Issue’.
  • Now enter the keyword of the problem or issue you are facing in the ‘Type of Issue/Concern’ box.
  • Select the relevant issue or query from the drop-down.
  • After you select one of the options from drop-down following two options will be displayed:
    • Category and Sub-category, which will belong to the keyword you selected. You can re-select more relevant category from the drop-down displayed.
    • FAQs section will be highlighting a possible solution for your selected concern. You can refer to it for checking whether your concern can be solved based on the answer given there or not.
  • If your issue is not yet solved from the answer in FAQ, then you can raise a ticket and file your complaint by clicking on ‘NO, I WANT TO LODGE MY COMPLAINT’.
  • In the next page, you have to provide all the necessary details like your Name, GSTIN/ARN/TIN, email, mobile number, error message, etc.
  • After filling all the mandatory fields(*), you need to describe your complaint within 500 words.
  • You can also attach screenshots and other reference documents. However, be mindful that the attachment size limit is only 5MB.
  • After you have filled all the necessary fields, enter code given and click on ‘Submit’ to file your complaint with GST Department.

Status Check

Once the complaint has been registered you can view the status of the application on the same portal.

  • Tap on ‘Check Status’.
  • Enter your ‘Ticket Reference Number’.
  • Enter the code given in the picture.
  • Tap on ‘Search’ to generate status.

FAQs

How do you solve a GST query?

You can solve a GST query in the two following manners.

  • Dial the toll-free GST helpline numbers.
  • Send mail to the official mail IDs.

For filing any complaints, you can visit the Self Service Portal of GST.

What is GST Seva Kendra?

The GST SevaKendras are to assist individuals and organizations in availing GST registration and remain GST compliant post-registration. The sevakendras were launched in 2017 by the Central Government.

Who can open GST Seva Kendra?

Any Indian citizen can open GST Seva Kendra. It requires low investment and can be open even without any office space.

How can I get GST in Suvidha Centre?

You can get GST in Suvidha Kendra by visiting the official website of GST Suvidha Centers or by calling the toll-free number 1800-843-5500.

What is the salary of GST practitioner?

The average salary of a GST practitioner ranges between ₹ 4.90 Lakh to 6.4 lakhs. However, it depends entirely on your skill and the organization for which you are working.

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Our News - Jan 2021
  • 2021-01-01 : Deadlines extended for filing GST
    The government extended the due dates for indirect tax compliance, the government has extended the date for filing annual returns under GST for the financial year 2019-20 to February 28 from the previous deadline of December 31.
  • 2020-12-02 : GST collections for November top ₹1 trillion
    GST revenue scaled ₹1 trillion for the second consecutive month in November, after a sharp decline in the initial months due to the pandemic and the subsequent nationwide lockdown. The government notified that GST collections increased by 1.4% on a year-on-year basis. Out of the ₹1.05 trillion revenue collected, central GST was ₹19,189 crore, state GST was ₹ 25,540 crore, IGST ₹ 51,992 crores and cess ₹8,242 crores.
  • 2020-11-24 : GST registration for an overhaul
    The GST Council law committee has made its recommendations on both new registrations and the removal of current risky taxpayers likely to be interested in the fraud. Comprehensive amendments to the registration procedure for new applicants will soon be considered by the GST Council, which will make the process rigorous for those not opting for Aadhaar-based authentication. The new rules seek to curtail fly-by-night operators that use bogus invoices to take advantage of input tax credits.
  • 2020-11-23 : GST Council advises Aadhaar-like registration for False invoice issue
    The GST Council has recommended that the registration process be tightened to root out all issuing bogus invoices from knowledgeable sources. The committee recommended the implementation of an Aadhaar-like registration process under the GST regime for new applicants. Under this after record authentication, a new registration can be done digitally with live photographs and biometrics.
  • 2020-11-18 : Compulsory GST e-invoicing from Jan 1, 2021, if turnover crosses ₹ 100 Cr
    The Central Board of Indirect Taxes and Customs declared that GST e-invoicing would be mandatory as of Jan 1, 2021, for any business whose revenue exceeds ₹100 Cr. A turnover of ₹ 500 crore was the cap set earlier. In the field of e-invoicing, the reforms would affect a significant number of medium-sized firms. From Apr 1 2021, it is planned to be made available to all taxpayers for B2B transactions.
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